Seller Feedback

Spreadshirt’s feedback page for Shop owners and Marketplace designers is currently inactive. Your bug reports and feature requests won’t be moderated from July 1st until October 1st 2017. Please don’t expect an answer during that time. In case of questions or problems please contact partner@spreadshirt.net.

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  1. country to be added

    please ad Romania to the country list... i can not ad my personal data because my country is not listed...

    1 vote
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    • Designs don't allow to create all products from group (print types)

      On design 134974089 on making a knit cap. I get only Jersey style version. All other desings show also one other cap.

      On design 133713586: Doesn't allow to make a teddy bear.

      Can you fix these?

      1 vote
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        0 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →

        Unfortunately, not all products support vector designs AND pixel designs. Some materials only allow flex printing (vector designs) and some only allow digital printing (pixel designs).

      • designs "in progress"

        I have 4 designs that is in progress that wont upload, i dont get any errors, whats the problem? Its now 2 days. Shop ID: 100111207

        2 votes
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          4 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →

          “pending” means that designs are under review. Our asset management team validate thousands of designs every day to ensure that from an ethic and legal point of view, they can be published to the Spreadshirt marketplace. That can take a couple of days, depending on the backlog.

        • Products Not Showing Up

          Last night I created 3 new products with a new design, but they never showed up on my shop. I know there are sometimes delays, but I've never had it take more than a few minutes. It's been about 12 hours now.

          3 votes
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          • View count statistics per product

            I think it would be very useful if shop owners can see which products have been viewed the most by our shop visitors. It could be great input for marketing strategies and future design ideas

            2 votes
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              Hello, there are external tools called heatmaps (for example hotjar or crazyegg) which show you where your customers have clicked. You can now embed them in your settings: Advanced Settings → Web Analytics → Other Analytics Tools.

            • The spreadshirt logo links to shub.spreadshirt.nl, which doesnt exist!

              As the title explains, on shop.spreadshirt.nl's home page, the logo leads to shub.spreadshirt.nl when clicked, which ends up showing a blank page.

              1 vote
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                resolved  ·  1 comment  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
              • Could someone please help me?

                I wanted to integrate my spreadshop on my website.
                I asked before but did not get the answer i was expecting.

                Could you please tell me step by step what to do?
                I am really getting annoyed about being send around by spreadshirt employees to get proper help.

                In the file attached you will see the original question and the answer i got.

                Kind regards,
                Joffrey Geenen.

                1 vote
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                  resolved  ·  2 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                • 2 votes
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                    resolved  ·  0 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                  • shop Shows what it is want.

                    Even if i choose a specific section in the main menù, the shop shows what it is want.
                    Can please simplify the main menu in order to find more easily the product the client wants

                    3 votes
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                      resolved  ·  2 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                    • Create multiple products with the same design in one click

                      I would like to put a design with one click on all products ore a selection of products. In any case, not one by one

                      1 vote
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                        Your dashboard is an older version called “user area”. It doesn’t offer the option to create multiple products in one click. However, we are already working on a new version, the partner area. As soon as all planned features are implemented in tthis new version, we will migrate all user area users to the new partner area (where the simple product creation is possible). if you don’t want to wait for that, you can sign up for a new account and the new partner area will be available.

                      • copy design/product descriptions to other products automatically

                        Upload new design has same datas like making new product with same new desig.
                        Can U make some ikon for copy "name" description" and "keywords" from design to product?
                        Its teasing me to write down same data triple time (new design ➡ new product ➡ marketplace)! :(

                        1 vote
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                          The new partner area (a newer version of your dashboard which is still in the old user area format) offers that option. You only need to put the description once and it will be applied to all products. As soon as the partner area is “bullet proof” we will make it available for all former user area users.

                        • I visit my shop and its constantly reloading

                          My page keeps reloading everytime i access my shop.

                          https://shop.spreadshirt.co.uk/MLGDodgeman

                          Can anyone advise

                          1 vote
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                            0 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →

                            In your advanced settings (Embed Shop in Website), under “Connect your Shop and Website” you put your shop URL. Normally you should add your website there in which you want to embed your shop. Since this option is meant to redirect to another URL, your shop keeps redirecting to itself which causes the constant reloading. I removed this link, so it should be fine in a couple of minutes.

                          • best place for facebook pixel

                            I'm trying to find clear advice about my FB pixel... Should it be in the 'Checkout Settings'? If so, Checkout or Order confirmation page ?

                            Or should it be on the 'Web Analytics' page under the 'Tracking code' ?

                            Really confused, please advise..?

                            2 votes
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                              resolved  ·  0 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                            • The search function in Shop preview seems 'cut off'. Does the Live one look correct?

                              The search function in Shop preview seems 'cut off'. Does the Live one look correct?

                              1 vote
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                                resolved  ·  1 comment  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                              • Can not publish (design description can't be saved)

                                Hi,

                                Love the new version of spreadshirt with more flexibility. I am configurating my desing. But when I am ready for step 2 (design description) and click the NEXT button, nothing happens. Even after refreshing the page, it still doesn't do anything. I am uing google chrome.

                                Furthermore, when I want to exit the screen and click on for instance "Dashboard" it asks if I want to save. When I click SAVE, again nothing happens.

                                gebruikers-ID: 113338735

                                Any idea?

                                4 votes
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                                  resolved  ·  1 comment  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                • Any idea why #! is repeatedly added to my spreadshirt shop url?

                                  The site url is https://shop.spreadshirt.com/firesign (well at least for the first two seconds it is... afterwhich it becomes https://shop.spreadshirt.com/firesign#!#!#!#!#!#!#!#!

                                  Curiouser and curiouser...

                                  1 vote
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                                    resolved  ·  0 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Campaign banners info in German

                                    Hi, under marketing / promo-banners the text is in german even if the rest of the site is in swedish. seems to be translation error

                                    1 vote
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                                      0 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi, thank you for your report! This function has been deactivated a while ago, it will soon disappear from your dashboard, therefore it doesn’t need to be translated into Swedish anymore.

                                    • Log in issues

                                      Cant log into my account. I am worried to say that my account may have been tampered with last night. I have my details (password, email and username) wrote down. Plus when I tried putting my email in for my password it came up saying: "Oops something went wrong" and "the code is incorrect". If it helps, I made my shop active for the first time but now nothing will let me log back in. I'm scared someone will ruin my work

                                      1 vote
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                                        0 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi, it is possible that there is a technical reason, let’s not assume the worst :) Please contact the customer service directly: partner@spreadshirt.net. this forum is public and not the best place to write about private login data. Good luck with your new shop!

                                      • I can't pick all the products you have, like underwear and onesies

                                        Hi, I see a lot more products in the spreadshirt website than I can pick for my own shops. Like underwear and onesies. The Dutch Spreadshirt service team gave me a list of deleted items, but underwear was not on it. They referred me to this website to give feedback here. I hope I can add them soon, thanks. My shop id is 100139799

                                        1 vote
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                                          0 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi, please be aware that the Spreadshirt Marketplace and the Spreadshirt shops are two different businesses with a different assortment.
                                          Underwear is not available for shops. But you can find onesies if you activate the product group “babies” → “t-shirts”. I hope that helps!

                                        • My product doesn't show up on my site

                                          Problem accessing /m/m/shop/programmershirts/css-t-shirt-A200099064. Reason: Gone

                                          1 vote
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                                            resolved  ·  1 comment  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
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