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  1. Is it possible to have social media share buttons for the product pages?

    I have seen a couple of posts that give the impression this function is available but I cant find the option in shop admin.

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      1 comment  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
    • Can't switch of "Spreadshirt designs" in shop

      I have switched off "Spreadshirts designs and customer uploads in my shop but they are still there

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        1 comment  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
      • One of my designs was rejected due to: Rights unknown.

        One of my designs was rejected due to: Rights unknown. I've got all the files on my PC, I made this artwork, and yes i am selling it on other sites.
        Its my right to sell it wherever i wish. Should I send you the .ai files to prove it?

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          0 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
        • Can't publish anything in my store

          I have uploaded my designs and now i'm trying to upload it to my store, but nothing happens. The website says that they are uploaded but when i'm looking in the store it's nothing there.

          //Tor

          7 votes
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            10 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
            resolved  ·  JohannaJohanna responded

            This issue should be fixed now. Please let me know if your designs still don’t show up. Thank you!

          • Basket does not work in Google Chrome

            In the designer mode on my spreadshirt shop (https://www.studio-pico.nl/shop/#!create) in Google Chrome the Put in Basket button does not work. Nothing is going into the basket and you cannot click on the basket (the basket page does not appear). In Firefox everything works fine as well as via https://shop.spreadshirt.nl/studiopico Please help me out. My clients cannot buy items in my shop!!

            Shop ID: 100076210

            Kind regards,
            Inge Kaman
            Studio Pico

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              resolved  ·  1 comment  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
            • trucker hat are not showed on section cap/hat

              trucker hat are not showed on section cap/hat

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                1 comment  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                resolved  ·  JohannaJohanna responded

                As far as I can see, all of your caps are now visible.

              • Campaign banners info in German

                Hi, under marketing / promo-banners the text is in german even if the rest of the site is in swedish. seems to be translation error

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                  0 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                  resolved  ·  JohannaJohanna responded

                  Hi, thank you for your report! This function has been deactivated a while ago, it will soon disappear from your dashboard, therefore it doesn’t need to be translated into Swedish anymore.

                • 3 votes
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                    3 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                    resolved  ·  JohannaJohanna responded

                    Hi, it turns out that this is no bug but caused by different design file extensions. The white bandana and apron support digital print (which means you can create these products with pixel graphics). The other colours of aprons and bandanas can only be combined with vector graphics. I hope that this helps!

                  • checking designs

                    i have 5 designs but none of them checked yet

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                      1 comment  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                      resolved  ·  JohannaJohanna responded

                      Hi,

                      all of your designs are published now. Please be aware that it is a manual thing (Actual people looking at your designs during their working hours), so it takes a while until they are checked. Thank you for your patience!

                    • Log in issues

                      Cant log into my account. I am worried to say that my account may have been tampered with last night. I have my details (password, email and username) wrote down. Plus when I tried putting my email in for my password it came up saying: "Oops something went wrong" and "the code is incorrect". If it helps, I made my shop active for the first time but now nothing will let me log back in. I'm scared someone will ruin my work

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                        0 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                        resolved  ·  JohannaJohanna responded

                        Hi, it is possible that there is a technical reason, let’s not assume the worst :) Please contact the customer service directly: partner@spreadshirt.net. this forum is public and not the best place to write about private login data. Good luck with your new shop!

                      • I can't pick all the products you have, like underwear and onesies

                        Hi, I see a lot more products in the spreadshirt website than I can pick for my own shops. Like underwear and onesies. The Dutch Spreadshirt service team gave me a list of deleted items, but underwear was not on it. They referred me to this website to give feedback here. I hope I can add them soon, thanks. My shop id is 100139799

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                          0 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                          resolved  ·  JohannaJohanna responded

                          Hi, please be aware that the Spreadshirt Marketplace and the Spreadshirt shops are two different businesses with a different assortment.
                          Underwear is not available for shops. But you can find onesies if you activate the product group “babies” → “t-shirts”. I hope that helps!

                        • 1 vote
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                            resolved  ·  2 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                          • The search function in Shop preview seems 'cut off'. Does the Live one look correct?

                            The search function in Shop preview seems 'cut off'. Does the Live one look correct?

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                              resolved  ·  1 comment  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                            • Deactivate product names

                              Is there any way to deactivate the automatic product descriptions that follow the Item name? For Example, is there a way to remove the description: "Women's T-Shirt by American Apparel" from coming after the Name entered for the T-shirt, so that only the name is displayed?

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                                resolved  ·  JohannaJohanna responded

                                Hi, no that option doesn’t exist. You can chose to remove all product names entirely, though: In your shop settings, chose “product list page” and deactivate “show product names”. But be aware that your own design names won’t be visible anymore.

                              • How can I remove old layouts for my shop header?

                                I have limited space (4MB) for my header layouts. Now I have 4 layouts that I want to remove to upload a new one and I CAN'T.
                                How can I do that?

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                                  1 comment  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                  resolved  ·  JohannaJohanna responded

                                  Hi, thank you for your reply. Please have a look at your account, the graphics should be gone now.

                                • Why my designs aren't on spreadshirt yet ?

                                  My designs are published in my shop but not checked yet by spreadshirt. How long does it take ( I have been waiting for 7 days...)

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                                    0 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                    resolved  ·  JohannaJohanna responded

                                    Hi! All of your designs have been checked – Thank your your patience.

                                  • Deleted a design from "my designs" still there on my shop

                                    Hi! my shop ID is 100139235, the problem is, I deleted a design from "my designs" but its still on my shop, and now it looks wrong, it loos blank on the preview, and every product with that design its sill there, but looking blank as well, how can I force the shop to refresh the designs? or what do I do?

                                    1 vote
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                                      0 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                      resolved  ·  JohannaJohanna responded

                                      Hi,

                                      unfortunately we had a problem with the data transfer which caused a delay of 3 days. It was resolved yesterday. In case that the design is still showing, please send your user ID, shop ID and the ID of the affected design to customer service (parter@spreadshirt.net). Thank you!

                                    • Suggestion; "shop only for woman"

                                      Dutch;

                                      Beste ontvanger,
                                      Mijn webshop is alleen voor vrouwen. menubalk: VROUWEN (T-shirts)
                                      Doch als ik petjes (accessoires) en sweaters wil aanbieden dan komt er in de menubalk: MANNEN te staan.

                                      Dat is niet de bedoeling.

                                      Zouden jullie dit willen oppakken....

                                      Alvast bedankt!

                                      MvrGr. Peter.

                                      2 votes
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                                        resolved  ·  JohannaJohanna responded

                                        Hi MvrGr. Peter, sweaters and accessories are unisex products, therefore they are automatically part of the “men’s” department. If you are able to customize your shop via css, you can deactivate the men’s department by using this: #department-filter-D1{display:none}

                                      • I visit my shop and its constantly reloading

                                        My page keeps reloading everytime i access my shop.

                                        https://shop.spreadshirt.co.uk/MLGDodgeman

                                        Can anyone advise

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                                          0 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                          resolved  ·  JohannaJohanna responded

                                          In your advanced settings (Embed Shop in Website), under “Connect your Shop and Website” you put your shop URL. Normally you should add your website there in which you want to embed your shop. Since this option is meant to redirect to another URL, your shop keeps redirecting to itself which causes the constant reloading. I removed this link, so it should be fine in a couple of minutes.

                                        • Not to include spreadshirt designs

                                          I have several spreadshirt shop and I have customised all of then with the same parameters. However for instance one of them shows spread designed but I select not to include.

                                          The shop is "sirandrew"

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                                            3 comments  ·  Problem solving and bug feedback  ·  Flag idea as inappropriate…  ·  Admin →
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